SENIOR LAW CENTER INTAKE MANAGER

Washoe Legal Services, a non-profit legal organization, is seeking a Bi-Lingual (English and Spanish), Intake Specialist at the Senior Law Center located at the Washoe County Senior Center.

This position has a high volume of activity and requires excellent interpersonal skills to interact with the public.

The ideal candidate must already know the fundamentals of working in a legal office: copying, filing, emailing, and computer literacy. Paralegal certification is preferred but not required.

RESPONSIBILITIES

  • Screening calls and front-line determination of legal need
  • Providing self-help to callers as needed
  • Completing the intake process and scheduling appointments for new potential clients
  • Collecting, updating, and reviewing client and grant-reporting data monthly
  • Opening/sorting mail and contacting clients regarding upcoming appointments, notices, etc.
  • Serving as a liaison with community partners to help clients obtain essential services, documents or records
  • Closing files at the end of the legal process and maintaining accurate records of case files
  • Making referrals both internally to other units within WLS and other community partners
  • Occasional outreach, community education, and other regional events
  • Provide occasional/as needed administrative/translator support
  • Other administrative tasks as assigned/necessary

QUALIFICATIONS

  • Have strong communication skills, both written and verbal
  • Have excellent interpersonal skills
  • Be comfortable working with individuals of different backgrounds, including those from different cultures, socio-economic statuses, seniors, and vulnerable populations
  • Have excellent organizational and problem-solving skills
  • Have strong computer/database skills and excellent attention to detail
  • Be able to take initiative and work independently, as well as in a team
  • Meets expectations on attendance and punctuality.

NOTES

The salary is depending on experience (up to $21 per hour with a 40-hour work week). WLS offers a generous benefits package (including paying 100% coverage for employee health benefits and 75% for dependents and 401(k) matching program), an excellent work-life balance, and the opportunity to gain valuable legal and customer service experience while making a difference in the lives of vulnerable people throughout Northern Nevada.

TO APPLY

Interested individuals should submit a cover letter and resume to Olga Garcia at ogarcia@washoelegalservices.org no later than 10/15/2021.

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